Privacy and Cookies Policy

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Marketing preferences

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• In order to perform our contract with you
• To provide our services

We use the information that you have given us in order to carry out the following activities;

• To register you as a new or potential customer
• To provide our services/ perform our contract with you, including to provide future services in relation to a product or service you have acquired from us
• To manage our relationship & communication with you
• To deliver relevant content, advertisement and marketing to you
• To use data analytics to improve our marketing, website, products & services, customer relationships and experiences
• To make suggestions/ recommendations to you about goods or services which may be of interest to you.

We will not sell your personal data to any third parties.

We may share your information with the following types of company, where necessary in order to be able to carry out the activities set out above;

• Delivery companies
• Manufacturers/ factories used by us
• Professional service providers, i.e. accountants, consultants etc.
• Law enforcement
• Third-party data processing entities who perform services on our behalf
• Third-party analytics tools such as Google Analytics
• Third-party advertisers
• Review platforms, i.e. Trustpilot

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us by telephone on 01708869290 or by email at sales@regalgroupuk.co.uk.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We will keep your personal data for as long as necessary to fulfil the purposes we collected it for including for the purposes of satisfying any legal, accounting or reporting requirements.

You may request that we delete your data by contacting us by contacting us by telephone on 01708869290 or by email at sales@regalgroupuk.co.uk.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us telephone on 01708869290 or by email at sales@regalgroupuk.co.uk if you wish to make a request.

Cookies

We use cookies to personalise and improve your customer experience when you use our website. We use ‘analytical’ cookies to get a better understanding of how users interact with our website to help us improve the way our website works and improve the services we provide. This data is collected automatically and includes system, usage and geographical data. It may also be used by third-party advertisers or applications, such as Google Analytics, to serve tailored advertisements based on your recent activity or activity over time.

By using our website, you agree to the use of cookies on your device and accessing them when you visit the site in the future. You can use your browser settings to accept or reject new cookies and delete existing cookie data. Please note that if you delete or reject cookies some parts of the website may become inaccessible or not function properly.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by telephone on 01708869290 or by email at sales@regalgroupuk.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

ICO website: https://www.ico.org.uk

Our contact details

Name: Joyelse Ltd (trading as ‘Regal Group UK’)

Address: 101 Crow Green Road, Pilgrims Hatch, Brentwood, Essex, CM15 9RP

Phone Number: 01708 869 290

E-mail: sales@regalgroupuk.co.uk